Get immediate answers to common questions below

When you make your first purchase from Sew Simple Bags, you are sent a confirmation of your login details which includes the email address you used, and a randomly generated strong password. You can save this email for later. (It may have gone to your spam/junk/promotions folder so check there first.)

If you have forgotten your password or you are having trouble logging in, the easiest way is to use the ‘forgotten password reminder’. Go to the account page here. If you aren’t already logged in, you’ll be asked to do so. Use the LOST YOUR PASSWORD link on the login page to reset it. Enter your email to reset your password. The password reset email MAY go to your spam or junk folder. Once logged in you can go to your account and change the password to one of your choice.

This can happen for two reasons:

  1. (Most likely) It’s usually that your device is trying to open the PDF file with the wrong sort of app or software. All of the downloads are PDF files and I recommend using the (free) Adobe Reader to open them. You may also just need to update your PDF reader to the latest version. Download or update Adobe Reader here.
    This problem is much more common when trying to open a sewing pattern on your cell phone. Phones are just too small to be able to use sewing patterns really, and almost certainly won’t print the pattern pieces to the correct scale. I recommend using a laptop computer for best downloading, opening and printing results.
  2. (Less likely) The pattern download may have been interrupted and the file is incomplete. If this is the case it will most likely have a .bin extension rather than the .pdf on the end of the file name. Please try downloading the file again (you can do this at any time from your downloads page here), check it finishes properly and has .pdf at the end of the file name. Now it should open just fine.

There are a number of ways to download your purchase (applies to both free and paid pattern downloads from the store):

  • Download immediately after purchase. Watch out for the DOWNLOAD HERE link just after you’ve paid. (Best way to get the pattern)
  • If you miss downloading when you bought the pattern, you’ll get an email receipt. That receipt includes a DOWNLOAD HERE link. Click the link in the email to download. (Look in your spam if you don’t find the receipt)
  • No longer have the email? You can access your account at any time to find download links. Go to MY ACCOUNT (you will need to log in if you aren’t already) and then to DOWNLOADS

I have a full step by step article with screen shots that descibe each of these three methods so you can’t go wrong. Check out the help file here – HOW TO DOWNLOAD A DIGITAL SEWING PATTERN

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